Shipping Policy

Every shirt is made to order, just for you. Here's exactly what happens after you click checkout, and how long each part takes.

The short version

Processing: 1 business day Delivery: 3–7 business days after that Free shipping on all orders over $50

Most orders arrive within 4–8 business days of ordering.

Processing time

Your shirt doesn't exist yet when you order it. We create the portrait from your photo, set your pet's name, and send it to print.

That takes 1 business day. Orders placed on weekends or public holidays start processing the next business day.

You'll get a confirmation email as soon as you order, and a second email with tracking as soon as your shirt ships.

Delivery estimates

Once your order leaves our facility:

These are estimates, not guarantees. Carrier delays, weather, and customs are outside our control.

Where we ship from

We work with fulfillment partners in the United States, United Kingdom, Australia, Germany, and Latvia, and route each order to the facility closest to you. It gets your shirt to you faster and cuts down the miles it travels to get there.

If you order more than one item, they may ship separately and arrive on different days. You won't be charged extra for this.

Shipping costs

Free shipping on all orders over $50.

Orders under $50 are charged a flat rate, calculated at checkout based on your destination. You'll always see the exact cost before you pay — no surprises after the fact.

Tracking your order

You'll receive a tracking link by email as soon as your shirt ships. You can also check the status any time at plushfy.com/track-order.

Tracking can take 24–48 hours to start updating after you receive the link. If it hasn't moved after that, email us and we'll chase it.

Customs, duties, and import taxes

For most orders, we ship from a facility within your region, so customs charges are unlikely.

If your order does cross a border, any import duties or taxes are set by your country and are the responsibility of the recipient. We can't calculate or cover these, and we can't mark parcels as gifts or declare a lower value.

Address accuracy

Please check your address carefully before ordering, including apartment, unit, or building numbers.

Because every shirt is personalised and printed to order, we can't refund or reprint orders that are undeliverable due to an incomplete or incorrect address. If a parcel is returned to us, we can reship it — you'd just cover the second shipping cost.

If you spot a mistake, email us immediately at support@plushfy.com. If your order hasn't gone to print yet, we can usually fix it.

Delayed, lost, or damaged orders

Running late? If your order hasn't arrived within 5 business days of the estimated delivery date, get in touch and we'll open an investigation with the carrier.

Arrived damaged, or something wrong with the print? Send us a photo within 30 days of delivery and we'll replace it or refund you in full. No need to send the original back.

Marked delivered but not there? Check with neighbours and around your property first, then contact us — we'll help you file a claim with the carrier.

Holiday shipping

Order volumes rise sharply in November and December, and carriers slow down. We publish cut-off dates for guaranteed pre-holiday delivery on our homepage each season. Ordering early is always the safest bet for a gift.

Questions?

We're happy to help before you order, not just after.

Email: support@plushfy.com US: +1 307 217 8059 UK: +44 744 144 3016